Parameter
- 352 Seiten
- 13 Lesestunden
Mehr zum Buch
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Buchkauf
Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
- Sprache
- Erscheinungsdatum
- 2010
- product-detail.submit-box.info.binding
- (Paperback)
Hier könnte deine Bewertung stehen.
- Sprache
- Englisch
- Autor*innen
- Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
- Verlag
- Penguin Books
- Erscheinungsdatum
- 2010
- Einband
- Paperback
- Seitenzahl
- 352
- ISBN10
- 0143118447
- ISBN13
- 9780143118442
- Reihe
- Schlagwörter
- Sachbücher, Handel, Lebenshilfe, Psychologische Thematik, Persönliche Entwicklung, Geschenke für Frauen, Führung, Emotionen, Kommunikation, Rhetorik
- Originaltitel
- Difficult conversations
- Bewertung
- 4,05 von 5 Sternen
- Beschreibung
- The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving